I
had a recent experience with a well-known corporate giant that burned
me up—after they burned me.
I rented a car from Enterprise Rideshare—my first with this
company. I made the moral mistake of returning the vehicle late, and
thus, expected a penalty in the form of a late fee. What I didn’t
expect was for my wallet to be raped by Enterprise.
I’m
all for “personal responsibility” as it is defined by
right-wing, capitalist-minded, Conservatives; that means, when you
mess up, you pay a price. What I don’t agree with is the
notion that corporations can destroy your life by assessing draconian
penalties that send working-class Americans into a debt spiral.
The
hourly rate for this rideshare was somewhere between $7 and $11. I
was cool with that, but a 12-minute tardy return earned Enterprise a
$55 windfall. Oh, hell no, Enterprise didn’t! Not only did
they hit me with this exorbitant late fee,
but leveled more on me!
I
rented two days in a row…but then on the third day, I reserved
but elected not to take the car. I canceled the reservation online
within an hour after I reserved the car, and they charged me for the
full cost of the rental! Now, wait one cotton-pickin’ minute
here (and I felt like a cotton-picker after this episode too)!
I
immediately called Enterprise Rideshare to express my surprise,
dismay and disagreement with this policy of a sevenfold penalty
imposed upon me, and they justified it by expounding on the
inconvenience that my actions would cause the next renter. I
conceded that my failure would inconvenience the next person, but is
the next person going to net any of that windfall?
So
what does the inconvenience resulting from my actions have to do with
draconian fees?
I
raised hell and threatened to use all of my networking capacity to
warn a gentrifying Washington, DC to steer clear of a company that
exacts predatory fees on unsuspecting consumers (Did I mention the
lack of a prominently displayed “cancel” option on the
website when I attempted to cancel the third rental?).
Well,
when the dust cleared, Enterprise heard my unbending dissatisfaction
(yes, I used the term “predatory” when I expressed my
disgust to the representative). The company “forgave” the
late fee on the first, and erased the non-rental fee on the third
occasions. No, I’m not satisfied;
I’m not satisfied because, they’re going to screw someone
else in my community who might not fight as hard. They’ll screw
someone who is not as versed in predatory practices. I do
find that type of corporate practice
predatory.
I’m
poor and I feel that I’ve been preyed upon. I find this
behavior no different from payday loan retailers that charge
outlandish interest fees. The worst part is that exorbitant fees are
not illegal. There are legislative bodies—and legislators—that
allow this monetary rape! We’ve got to fight back—and
with the gloves off.
I
hate hearing Conservatives holler about the “Americanism”
of corporate actors, when they’re fully aware that the
average interest rate on a same day payday loan can be over 900% for
a 1-week loan, over 400% for a 2-week loan and 200% for a 1-month
loan. That type of business practice is worse than any “loan
shark” I’ve ever met…that’s the work of
“loan whales!” Enterprise “loaned” me a car
in the same sense Payday places loan people money. Payday loans are
an abusive form of lending that traps borrowers into an unending
spiral of debt—a losing proposition for any American borrower.
What
lawmaker is doing something about this?
Newly
elected Virginia Senator Scott Surovell (D) filed four bills to close
loopholes and protect consumers from predatory lenders. The bills
will protect financially vulnerable Virginians from predatory lending
practices by capping interest rates on largely unregulated consumer
finance loans, close a loophole that title lenders use to make
predatory loans, prohibit car title and consumer finance lenders from
co-locating, and enhancing reporting requirements for consumer
finance lenders that co-locate with car title lenders.
While
Virginia’s proposed legislature doesn’t address my
situation with Enterprise, Surovell’s bills represent a great
start. What I experienced was a 685% increase on a car rental! My
15-minute tardiness in returning the vehicle is peanuts compared to
this multi-million dollar corporation’s bottom line. I feel I
can speculate with authority on how the company accumulated its
multi-millions.
When
we sleep on payday loan injustices, they creep into “fee-rape”,
rather it’s at ATMs or from utility bills, banking/debit cards,
or trip-ups we experience just trying to survive in this predatory
capitalist paradigm. Enterprise Rideshare seems to be the latest
capitalist beast feeding on working-class and poor prey. In the
words of singer-songwriter, Mellisa Etheridge, “We’ve got
to wake up!” Though I recouped most of my money, I’m
still pissed off and they won’t get another dollar from me—and
I’m telling my network of friends, family, allies and
associates about this injustice. I cannot allow myself—or my
community—to be punked by a predator.
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